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Support Policy
Support Policy
This page outlines the support framework used by Prodcart and how we handle account, order, payment, and product-related inquiries.
Last updated: 14 April 2026
1. Support channels
Support is provided through the official contact channels available on the platform.
2. Scope of support
- Order and shipment follow-up.
- Account and payment-related issues.
- Coordination with sellers where necessary.
3. Priority handling
Requests are prioritised based on the nature and impact of the issue, with urgent cases handled first.
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