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Return Policy
Return Policy
This page explains how return and exchange requests are handled on Prodcart. Our goal is to provide a fair and transparent shopping experience while processing eligible requests efficiently.
Last updated: 14 April 2026
1. Scope
This policy applies to completed orders placed through the platform unless a product page or seller-specific terms state otherwise.
2. Eligible cases
- A product arrives damaged, defective, or materially different from its main description.
- A different item, size, colour, or model is received.
- Essential accessories or core parts are missing.
3. Non-eligible cases
- Products damaged through misuse after delivery.
- Digital products after delivery unless a proven defect exists.
- Made-to-order or customised items unless an error or defect is confirmed.
4. Resolution process
- The request is received and reviewed.
- Additional evidence may be requested when needed.
- An exchange, return, or appropriate alternative solution is approved after review.
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